The term "concierge" first appeared in France in the Middle Ages and came to refer to the officers of the royal palace guard whose job it was to protect the king in his palace. The concierge was the holder of the keys in the royal households, with access to all the important rooms. The concierge's responsibilities were diverse, including overseeing the administration of domestic services and performing special tasks at the request of the royal court. The definition broadened with the rise of the grand European hotels in the 16th and 17th centuries, though it was not until the mid-20th century that the concierge became a must-have feature of North American hotels.

So prestigious is the concierge that there is an association, from France, Les Clefs d'Or, whose motto is "service through friendship".

The OSI requires accurate constituency information in order to ensure active participation, not only with the OSI but across the community. The Constituent Concierge will manage the OSI CRM system and develop channels for communication.

Duties:

Community:

Maintenance: Manage (update and connect) contact information related to the OSI's individuals, members, organizations and relationships.